Do I need a doctor's referral?
No. In Ontario you can see a physiotherapist directly. Some insurance plans require a referral for reimbursement, so check your plan before your first visit.
Do you bill my insurance directly?
Yes. We direct bill WSIB, auto insurers for motor vehicle accident claims, and most extended health insurers, including Sun Life and Manulife. Bring your insurance card to your first appointment.
I was hurt at work. Can you help?
Yes. We are registered with WSIB and bill them directly. We help you fill out and submit the required forms. Bring your claim number if you have one.
I was in a car accident. Can you help?
Yes. We bill your auto insurer directly and help you fill out and submit your accident benefits forms, so you can focus on recovery. Bring your auto insurance claim number and policy details.
Can I book or change an appointment after hours?
Yes. Call 416-743-2992 any time. Our AI phone assistant can book, reschedule or cancel your appointment 24/7. You can also book online.
Is physiotherapy the same as physical therapy?
Yes. In Canada it is called physiotherapy, or physio for short. Physical therapy is the more common term in the United States. Both mean treatment by a registered physiotherapist.
What should I bring?
Your insurance card, any referral or imaging reports, and comfortable clothing that lets us see and move the area being treated.
Do you have evening appointments?
Yes. We are open Monday to Friday until 8:00pm.